WEBSITE MAINTENANCE
Why do you need a WordPress website maintenance plan?
WordPress is one of the world’s most powerful and adaptable online content management systems. It’s no wonder that WordPress is trusted by millions of website builders worldwide and used by many major global business enterprises.
WordPress is open-source software that updates its core code frequently. This means that every single update secures discovered vulnerabilities from previous versions of the software. Your plugins and themes operate in the same way, even premium and paid options.
Why Updates Matter?
Once a website is live, it’s essential to protect it from malware and hackers that can take your site down and destroy your Google rankings. Over 50% of all web traffic is composed of spammers, bots, malware and hackers. And the #1 leading vulnerability to website hacks is out of date plugins, themes and WordPress itself. It’s essential to keep ALL of your site up-to-date.
Relax. We’ve got you covered!
These ‘peace of mind’ features are invaluable when something unexpected happens… Because the unexpected will happen.
We understand the value of your time and that an expertly maintained, updated, and secure WordPress website allows you to focus on what you do best – taking care of your business and customers.
SECURITY & PROTECTION
Your WordPress site will be safe and secure from malware with 24/7 monitoring and cleanup provided by iThemes Security plugin.
UPDATES: WP CORE, THEME, and PLUGINS
We update all WP core files, themes, and plugins. Our process involves full manual inspection of your site to ensure no errors.
SITE and DATABASE BACKUPS
Scheduled secure offsite backups keep your website content and source code safe. See plan tiers for more details.
PERFORMANCE OPTIMIZATION
A well-optimized site ensures excellent performance, fast loading times, and great Google SEO rankings.
SERVER and NETWORK MONITORING
Our rock-solid hosting has a guaranteed uptime rate of 99.95%, and all issues are logged and addressed.
SITE MANAGEMENT
If you need regular site management, our 2nd and 3rd tier plans include additional time at a discounted hourly rate.
BASIC NECESSITY
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Core Software Updates
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Plugin Updates
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Backups (weekly)
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Performance Scan
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Uptime Monitoring
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iThemes Security
PREMIUM
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Everything from BASIC, plus:
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Google Analytics
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Restore from backup (2/year)
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Content Updates (1 hour/month)
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Off-site double-backup security
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iThemes Security PRO
GOLD STANDARD
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Everything from PREMIUM, plus:
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Google Analytics Customized Reports
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Restore from backup (up to 8/year)
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Content Updates (up to 5 hours/month)
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Maintenance Reports
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Reduced Rate for additional hours
* Please note - the above preconfigured maintenance packages are only available for websites built by No Panic Design.
** For all websites built by other developers, a site analysis will be required before determining an appropriate package and pricing structure.
ALL PLANS INCLUDE THESE CORE SERVICES
WordPress Maintenance
With all of our WordPress maintenance services, we take care of the day to day management of monitoring, testing and updating your website’s WordPress core, themes, and plugins to keep your site safe with the latest features, and bug and security fixes to ensure that your site gives visitors a consistently reliable experience.
Firewall & Brute-Force Protection
We’ll monitor your site 24/7, protecting it from hacks, and other attacks. Malware scanning and removal is handled on a continuous basis.
Security with Malware Scanning
All of our plan tiers include iThemes Security plugin, which will help lockdown and protect your site from hackers. 2nd and 3rd tier plans upgrade to Pro, which adds many important features.
Server & Network Monitoring
We actively monitor multiple points across our network and servers so that any issues are squashed before they can affect any of our sites.
Website & Database Backups
A complete backup of your entire website and database, done every single day – will give you peace of mind.
Page Speed Optimization
You will get the benefit of our Litespeed servers, paired with QuicCloud global CDN (Content Delivery Network). And with advanced server-side caching, we’ll keep your site blazing-fast.
Service & Support
U.S. based expert WordPress support team. We are available for email, phone, and Zoom support.
ADD-ONS
TRACK PERFORMANCE with Custom Analytics Reports
TRACK PERFORMANCE
with Custom Analytics Reports
Make informed decisions with custom analytics reports tracking website activity such as page views, acquisition sources, demographics and website visitor behavior.
Google has an extensive library of custom reporting themes, to turn your data into a comprehensible experience. We have our favorites, but additional options are available.
See Acquisition Sources
See how visitors are finding out about your site. This information allows you to focus on what is working best.
Make Informed Decisions
Use your reports to determine changes to your content and marketing strategy.
Track Behaviour
See what pages are being viewed, how long visitors are staying on your site, and so much more.
Understand Demographics
Knowing about your site visitors will help you provide more targeted content.
Emailed To You
Get weekly, bi-weekly or monthly reports delivered to your inbox.
PRE-PURCHASE Additional Support Hours
PRE-PURCHASE
Additional Support Hours
This is essentially a retainer, allowing you to know that we are committed to handling your regular site needs such as content updates or edits.
Our level-two tier, Premium, includes one hour of personal consultation each month, and level-three, Gold Standard, includes five hours. This can be used for content updates, how-to tutorials, or general website advice.
Or talk to us about adding a customized retainer package to any maintenance plan. Please note: included and pre-paid support hours do not carry forward to future months.
PEACE OF MIND
With proactive maintenance, security and performance improvements, your website will always be in tip top shape, keeping your customers and your reputation safe.
Please contact us with any questions, or to start your Monthly Maintenance Plan.